In my role as Training and Quality Lead at Gedu Global Education, I stepped into a managerial role to spearhead and optimize our training and quality assurance initiatives. During my tenure, I implemented a range of impactful strategies and solutions:
• Established robust training and audit processes, creating manuals and SOPs for sales and audit procedures, ensuring operational clarity and consistency.
• Conducted training sessions, increasing completion rates from 60% to 90%, benefiting new and seasoned team members.
• Managed global remote teams with proficiency in Google Meet and Microsoft Teams, facilitating seamless cross-border communication and coordination.
• Utilized data insights for targeted training improvements, enhancing overall team performance
• Promoted collaboration, problem-solving, and team engagement through my leadership style, ensuring global alignment and success.
• Designed automated performance tracking dashboards for sales executives, enabling data-driven decision-making.
My role as Training and Quality Lead exemplified my commitment to enhancing training, quality, and team performance, driving positive changes within our organization.

• Created comprehensive English learning programs, leveraging interactive tools like LMS and google forms for tracking and improving teacher performance.
• Led geographically dispersed teams, emphasizing data-driven strategies for consistent success.
• Employed SaaS tools for cross-team collaboration, ensuring collective goal achievement.
• Nurtured a positive and proactive problem-solving culture among team members.
• Exhibited strong interpersonal skills to foster collaboration across teams and ensure program excellence.

• Designed immersive seasonal programs emphasizing vocabulary, pronunciation, and hands-on learning.
• Developed and utilized ESL curriculum, enhancing students' conversational abilities.
• Collaborated with colleagues and parents to align student learning objectives.
• Demonstrated data-driven decision-making by analyzing student performance to adapt teaching strategies.
• Led globally distributed remote teams of language educators, fostering collaboration and knowledge sharing.

• Optimized instruction using diverse assessment tools and strategies.
• Curated optimal curricula, translating into comprehensive lesson plans aligned with course objectives.
• Employed engaging reading activities and technology integration for diversified instruction.
• Led projects to identify enhancement areas, employing data analysis for continuous improvement.
• Actively participated in OKR development and implementation, aligning training objectives with organizational goals.

1) Songgang Middle School, Songgang, Shenzhen Dec 2016 - Feb 2017
2) HSD Foreign Language School, Deqing, Huzhou Feb 2017 - Aug 2017
• Delivered captivating lessons to high school grade 1 students, personalizing teaching strategies to address individual learning needs.
• Developed and implemented an ESL curriculum to elevate students' conversational proficiency.
• Utilized audio-visual aids, including projectors, to enhance lesson delivery and engagement.
• Leveraged data-led approaches to monitor student progress, adapting teaching techniques for optimal results.

• Developed comprehensive English, Science, and Mathematics curricula across multiple grade levels.
• Created innovative and dynamic lesson plans to engage students and enhance learning outcomes.
• Provided constructive feedback and personalized guidance to students, enhancing their academic performance.
• Demonstrated data-driven teaching strategies by assessing student progress and adapting instruction.
• Led collaborative group projects, nurturing teamwork and problem-solving skills.

• Collaborated closely with cross-functional teams to develop tailored solutions, showcasing strong interpersonal skills.
• Demonstrated strong leadership and collaboration skills by initiating post-sales outreach to suggest additional services or products.
• Built and maintained long-term customer relationships through excellent service and detailed support.
• Employed data-driven insights to tailor solutions to customer needs, showcasing a positive problem-solving approach.